Emergency Maintenance and After Hours Procedure


AN EMERGENCY IS CONSIDERED AS A FAULT OR DAMAGE THAT IS LIKELY TO CAUSE INJURY, UNDUE INCONVENIENCE OR WHICH MAKES THE PREMISES UNSAFE OR INSECURE (FOR EXAMPLE BROKEN STAIRS). PLEASE REFER TO THE SITUATIONS OUTLINED BELOW
 
  • Electricity/Dangerous Electrical Fault Photo by Sven Brandsma on Upsplash Check your fuse box for a blown or tripped fuse. Check for possible fault with appliances
    or a power point. If there is still no electricity, please call 0403 232 447 by 9pm or the
    next morning after 7am.
  • A Failure or Breakdown of the gas or water supply to the premises 
    If the property is serviced by gas cylinders, please check that the cylinder is not empty
    or switch over to the new cylinder. If there is still no supply, please call 0403 232 447
    by 9pm or the next day.
  • Obvious gas leak 
    Call 0403 232 447 immediately.
  • Failure or breakdown of an essential service or apliance on the premises for
    hot water, cooking or heating where there is only one appliance providing
    the service
    Call 0403 232 447 by 9pm or the next day after 7am.
  • Blocked drain or sewer
    Do not attempt to clear the blockage by hosing or flushing, as this could make the situation
    worse. A qualified plumber will be called to assess the blockage. Call 0403 232 447 by 9pm
    or the next day.
  • Burst water pipe 
    Shut off the water at the meter. Call 0403 232 447 by 9pm or the next morning. 
  • Storm damage/flooding to the building/serious roof leak 
    Call the State Emergency Service on 132 500 or lodge an online request for assistance via http://www.emergency.qld.gov.au/ses/, then call 0403 232 447.
  • Fallen tree 
    If a fallen tree has caused damage to the property or is obstructing the driveway or road,
    call the State Emergency Service on 132 500 or lodge an online request for assistance via
    http://www.emergency.qld.gov.au/ses/ then phone 0403 232 447. If the matter is not
    urgent, call your Property Manager on the next day. 
  • Fire 
    Call 000, then call 0403 232 447 immediately. 
  • Excessive neighbourhood noise 
    Call the police on 131 444. 
  • Broken glass 
    If possible, secure the area until the next business day then call your Property Manager.
    If unable to secure, call 0403 232 447 before 9pm. 
  • Break in 
    Call the police on 131 444. Do not disturb the scene until Police are police have inspected
    the property. Call 0403 232 447 if unable to secure the premises. Retain the Police
    Report Number and advise your Property Manager on the next business day. 
 
IF YOUR SITUATION IS NOT LISTED AS AN EMERGENCY REPAIR, IT IS CONSIDERED A ROUTINE, URGENT OR GENERAL MAINTENANCE REPAIR AND MUST BE BROUGHT OT OUR ATTENTION IN WRITING ON THE NEXT BUSINESS DAY