Maintenance Procedures

If you believe the maintenance required is an emergency or you require out of hours assistance, please view the EMERGENCY PROCEDURES tab under the TENANTS menu.

Pool Problems
Water levels are a priority and must be kept at a level to allow water to flow through the skimmer box at all times. Failure to do this could result in a large expense to the tenant

• No metal objects are allowed in the pool as this creates a chemical imbalance
• Ensure regular water testing for correct PH levels are done to prevent mould/fungus forming in the pool
• Vacuum at least once a week to keep pool clear of debris
• Regular checks of the pump to ensure the motor is working correctly and efficiently (noises could be a forerunner to a problem). Leaking or water pooling at the pump could mean a cracked casing and will need attention
• Even if a pool is maintained for you, it is your responsibility to maintain the pool between services and to alert our agency if any problems occur

Air Conditioner
Check power and fuse boxes and ensure filters are clean

Lights 
Check power or fuse box, ensure the power is on and the switch has not been tripped. If the problem persists, please contact your Property Manager.

Leaking Toilet
Regular mopping and turning off the tap between uses is adequate until the plumber arrives. Please inform the Agency so we can arrange for a plumber to attend - enquiries@silverdownes.com

Hot Plates
Check if power is connected or check power box for a tripped switch or blown fuse. Contact our agency to arrange a service.

Faulty Switches and Fans
DO NOT attempt to fix faulty switches and fans yourself, DO NOT use the switches and contact our agency immediately.

Plumbing Leaks
The most common problem in properties is water leaking from wet areas, i.e. bathrooms, kitchens and laundries into adjoining rooms. A regular check for water leaks is advisable. If the carpet or flooring is wet, sponge dry the area thoroughly and check again after use. Advise our Agency if there is a problem.

If the problem is a 'serious' water leak, this is classified as an emergency repair and under the legislation the Agency must be notified immediately.

Clothes Dryers
This appliance is not essential, please email our Agency to report a fault and we will get back to you within business hours.

• Clean filter before every use
• Ensure the power is on
• Ensure the dryer is not overfilled
• Is the air temperature hot when running?

Power
If your neighbours have also lost power contact your Electricity Provider, otherwise check if you have a Safety Switch which may have been tripped, if so, reset the switch. If it trips again, unplug all the appliances from power points, reset safety switch and plug in each appliance one at a time until the faulty appliance is located. If this does not rectify the problem please notify our Agency. Tenants will be required to pay for callouts where a faulty appliance belonging to the tenant has caused the problem.

Shower/Bath Water Damage
Clean water outlet of hair and soap build up which can block water drainage.

Washing Machine
If the below does not rectify the problem, please contact our Agency.
Check:

• That the power is connected
• That the water taps are turned on
• That load of washing is not off balance or too high
• The lid/door is connecting with on/off switch when closing
• Hoses are securely attached
• If leaking, check hoses for splits

Water Eruption
Water bubbling out of the ground could be a serious problem and could lead to further complications. Please call out Agency immediately as this would be an emergency situation

Emergency Maintenance
Emergency maintenance must be reported immediately. Please refer to the RTA 17a Information sheet as well as the Emergency Procedures tab under the Tenants menu button. All emergencies must be phones through or emailed to our agency as soon as possible.

General Repairs
All general maintenance must be put in writing and emailed to enquiries@silverdownes.com